I've been in the call center industry for +5 years starting as a customer service agent, mentor, part-time recruiter and an expert trainer. I'm experienced in Excel, PowerPoint and Word varying from admin tasks, creating content, event coordinating and data evaluation. As a CS Trainer, I'm experienced in dealing with customers focusing on all key requirements of soft skills. Also a certified Stream Global Services trainer in the following Adult Learning Theory, Experiential and Conventional training, Delivering feedback and coaching and Skill transferring process.