Hi! I'm Miguel, but everyone calls me Mike. I have over 20 years of customer service experience with Fortune 500 companies. I have had the benefit of over 10 years of customer service leadership experience and training with Verizon, Alltel, and Exxon Mobile. I have also had the pleasure of providing excellent customer service with ADP, AT&T, and Citibank. Available for 30+ hours per week to provide excellent customer service via phone, email, and/or chat support. Also available to supervise/manage customer service representatives. Certified Customer Service Leader June 2003 Certified Technical Support Leader April 2006 Certified Project Management June 2015