I'm thrilled to offer my expertise as a freelance customer service specialist, blending my educational background in psychology with extensive experience in both psychology and quality customer service roles.
Fluent in Portuguese, French, and English, I provide comprehensive support tailored to meet the diverse needs of global clients, with flexibility across all time zones.
Key Skills and Qualifications:
Psychological Insight: With a formal education in psychology and practical experience as a psychologist, I bring a deep understanding of human behavior and communication dynamics to my customer service interactions. This enables me to empathize with clients, anticipate their needs, and provide effective solutions.
Quality Customer Service: Having worked extensively in quality customer service roles, I am well-versed in delivering exceptional service experiences that prioritize client satisfaction and retention. I excel in resolving issues promptly, maintaining professionalism, and fostering positive relationships with customers.
Multilingual Proficiency: As a native Portuguese and French speaker, along with fluency in English, I offer seamless communication in multiple languages, ensuring clear and effective interaction with clients from diverse linguistic backgrounds. Global Availability: I am fully available to accommodate clients across all time zones, offering flexibility and responsiveness to meet their scheduling preferences and urgent needs.