I've been in the Outsourcing Industry for more than 9 years. I was given the opportunity to work with companies such as Samsung and Microsoft. I have skills when it comes to being a technical support representative doing inbound and outbound calls same with being a chat/email support. I have knowledge when it comes to Microsoft Office Suites, Windows Operating Systems and I have experience as a reporting analyst. I can navigate and create spreadsheets if data consolidation is needed and I have email and chat etiquette.