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Administrative & Secretarial

Customer Service / Virtual Assistant

$8/hr Starting at $150

It has been 10 years since I started working in the Customer Service industry. From travel agent, CitiPhone/card officer to online gaming officer, I have managed to hone my communication skills in assisting U.S, Australian, Asian and British customers which helped me achieved the work experiences I had in the customer service field. I can provide creation, implementation, and management of company's quality control process and to ensure that a business only delivers quality service. I can also manage people and provide coaching opportunities for better agent performance. I also have a strong background in email, chat and phone support when I was still working as a Customer Service Representative to travel, credit card and online gaming accounts. I am open to learning new things and is always willing to learn. I am a keen observer and easily adapt to changes in order to produce only quality outputs and provide the best possible support to all customers.

About

$8/hr Ongoing

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It has been 10 years since I started working in the Customer Service industry. From travel agent, CitiPhone/card officer to online gaming officer, I have managed to hone my communication skills in assisting U.S, Australian, Asian and British customers which helped me achieved the work experiences I had in the customer service field. I can provide creation, implementation, and management of company's quality control process and to ensure that a business only delivers quality service. I can also manage people and provide coaching opportunities for better agent performance. I also have a strong background in email, chat and phone support when I was still working as a Customer Service Representative to travel, credit card and online gaming accounts. I am open to learning new things and is always willing to learn. I am a keen observer and easily adapt to changes in order to produce only quality outputs and provide the best possible support to all customers.

Skills & Expertise

Admin SupportChat SupportCoachingCommunication SkillsCredit CardCustomer ServiceCustomer Service RepresentativesEmail ServicesGamingManagementPhone SupportTravel AgentTravel PlanningVirtual Assistants

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