Hi! My name's Jocelyn. I am an enthusiastic, prompt, efficient, responsible and hardworking individual. I am skilled in communicating with clients over the phone, live chat, and e-mail. I have good English communication skills, both oral and written. And giving good customer service is my passion. I strongly believed in fully comprehending customers' needs in order to achieve customer satisfaction. I have self-discipline and determination. I am also self-reliant, keen to details and can easily find ways to motivate myself and my co-workers. I can meet deadlines and don't make promises I can't keep. I can be a team player but can steer the ship alone if need to be. I am eager to train more, to learn to use any new tools that get the job done well. I am looking forward to working with clients in providing good customer assistance and anything else it may need my help with.