I have been working as a customer care agent for 4 years for various prestigious italian company such as Groupon, Q8, Mediaset Premium and now Lastminute.com I speak and write very well the italian language nearly as native. My duties are: - answering to the client's queries through mail, chat and phone -Verifying the products that have been purchased - Refund as per policy of the company -Track the product - resolve the issues that the client might have - adding additional service such as, baggage ,sport ecquipment ,seats etc. Thanks to the experience that I have gained from working for Groupon.it I have created an online store on Istagram and now I am also the manager of this store in which I purchase, publish and sell watches and other products,