We run a small company specializing in customer service for small businesses within the German, French and English speaking markets. I am highly qualified in the area of customer service and complaint management as well as process review and implementation and have a skilled team serving your customers with professionalism and strong communication etiquette in German, French and English. We have a lot of experience in working with shops who are new to the market. We offer you an integrated system solution with functionalities such as ticket tagging, SLAs, reporting, approval workflows, customer surveys and many more. Your social media offering will be integrated also ensuring the same level of customer service across all platforms. We can offer you a one-stop-shop covering not only several languages but also your system needs which means you will spend less time managing your freelancers and the day to day which will translate in having more time for growing your business.