I am a customer service advocate with 3 years of experience in the field working for companies from different markets. I have knowledge of customer experience, quality control, and analysis of Network Promoter Systems. Worked with BPOs as an agent and trainer assistant. I like the customer service department of the business because those interactions represent what the clients think of the company and determine the type of relationship they will have with the business. I believe that having a great customer service experience team can definitely help any business grow and improve its current products, which eventually creates an increase in revenue.