I have more than 5 years of experience in customer service and have handled clients over the phone and online chat. I have worked with most of the remote desktop and voip software's . I have mentioned few key responsibilities areas of mine from the current and previous organizations. • Solving all the customers queries related to the new or existing plans and phones over the chat. • Troubleshooting all problems related to services, network and phones. • Trouble shooting experience on all the windows platform. • Installing all the customized software for the customers. • Educating customers about how to use the computers, e-mail , printers, ms word excel and all the new products launched in the market.