expertise in customer service for the past 10 years. Proven ability to maximize sales and profitability through excellent customer service and the effective management of retail space.
- Formulate and implement customer service policies and procedures
- Determine customer service requirements through surveys, focus groups, and benchmarking best practices
- Analyze data to identify strategies for improvement of service and productivity
- Implement improvements including a new CRM system and applications
- Ensure the consistent achievement of customer service levels and standards
- Resolve escalated customer service issues