Working for U.S Taxation Semi Voice Process. Handling Calls effectively. Interacting with U.S Taxing authority for due and delinquent taxes amount. Handling the client&customer query from end to end. Handling the client requirements as per theTAT. Monitoring the data until the query gets finish in appropriate way. Disbursement of payment using the clientsystem. Generating the checks by using the Oracle software and sending out to the tax office. Converting the loans from nonescrow accounts to escrow accounts. Calculating the due and delinquent taxes information according to county collector. Q?cing the daily processed loans. Handling the client calls and gathering the process updates. Handling end to end payments lifecycle of loan. Maintaining process updates in team huddle tracker. Handling the dailyreports and monitoring the dailyinventory. Sending out the daily reports to end client.