I am enthusiastic, reliable and hard-working individual who has over 2 years of experience of giving professional , efficient and high quality service to various BPOs and KPOs. I have good communication skills over phone and e-mails. Working experience of tools like Remedy and Matrix and eager to learn new tools that get the job done well. Being an Engineer in Network Operations, have ability to coordinate with other teams and meet the deadlines. I look forward to work with you provide efficient and quality customer service and anything else you may need help with.