Out of the 11 years of working as a VA, I have been in an inbound customer service /client management role for over 10 years and will love to work for you on this. I am tremendously customer centric in my approach and I get immense satisfaction in bringing resolution and insight to each customer that I cater to! I am a Voice and Accent Certified professional and have been dealing with international clients for over 10 years. Completely a people's person and I love conversing and helping people over email, live chat and of course phone. Trust you me when I say that Customer Service and Business Management are my strongest Forte!