I am a highly skilled IT and support professional who possesses extensive expertise in the customer support/services field. With more than two decades of experience, I have excelled in different roles working I. Corporate America & for companies with responsive cross the globe as the VP of Customer Service, overseeing teams spread across various locations worldwide. Throughout my career, I have consistently delivered exceptional service, leveraging my technical proficiency and managerial acumen to ensure customer satisfaction remains paramount. My vast knowledge and dedication have made me a valuable asset in the Service industry and has allowed me to setup operations as well as improve operations in all companies I have worked for. Better customer feedback, enhanced SLAs, employee growth and prevented churn.
If you are struggling to get your support organization to the next level give me a call so I can help you achieve that success.