I am a customer service professional with Eight (8) years of experience and 3 years in a supervisory role. In my role as Customer Service Manager at Dukabet Kenya, I provided customers with product information and recommendations. Delivering prompt, professional solutions for customer inquiries. I am working to meet the immediate goals of customer interaction and also to build the best Customer Service Center in Kenya
I also worked as an Operations Manager at Sportybet Kenya. Formulating strategy, improving performance, procuring material and resources, and securing compliance, Always ready to mentor team members, find ways to increase the quality of customer service, and implement best practices across all levels
Also worked as a Customer Service Manager at Pesa Bets Limited, I led the customer service team in ensuring that customer complaints and questions were handled professionally and courteously. I have impeccable interpersonal and communication skills that allow me to assist customers with grace in a way that enhances understanding. I also possess excellent leadership and supervisory skills. I always rise above expectations when taking on a position that has earned me several customer service awards. In addition, those on my team often speak highly of my ability to be consistent and fair in my dealings with employees and customers. I would love the chance to bring these skills.