With me on your team, exceptional customer service is not just a standard, but a hallmark of excellence. My expertise includes:
- Handling customer inquiries
- Resolving issues
- Proactive communication
- Maintaining detailed records
- Utilizing multiple communication channels
My 5-year journey as a Customer Support Representative has included:
- Improving customer satisfaction through effective problem-solving and personalised service
- Increasing customer retention by building strong relationships and ensuring positive experiences
- Gathering customer feedback to help improve products and services
- Efficient handling of customer inquiries and complaints
- Excellent communication skills, both written and verbal
- Strong interpersonal skills to build and maintain customer relationships
- Organised record-keeping and documentation
- Problem-solving and conflict resolution
- Data entry and management
- Familiarity with CRM systems and support software