I am a dedicated Customer Service professional with profound knowledge of service delivery and proven multitasking abilities. Committed to maintaining quality professional relationships to increase profitability and drive business results. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Skills:
- Customer service
- Customer Support
- Customer satisfaction
- Administrative support
- Cold calling
- Ticketing
- Community management
- Live chat
- List building
- Phone communication
- Virtual assistance
- Data entry
- Troubleshooting and de-escalation
- Product knowledge
Tools:
- Freshdesk
- Mojo dialer
- Skype
- Trello
- Slack
- Zoom
- Google suite
- Excel
- Social media
Strengths:
- Active listening
- Creative problem solving
- Strong and clear communication skills
- Fast learner
- Interpersonal skills
- Great multitasking skills
- Excellent time management
- Adaptability
- Team player
I am proficient in communicating with clients over the phone, live chat, and social media platforms. I am a fast learner, I remain coachable and I am always willing to learn how to use new tools to enable me perform my duties efficiently and maximize productivity. I am capable of working independently and as part of a team. My values and work ethics make me a great addition to any team I work with and I look forward to making a positive impact as I strive for excellence.