Energetic, goal-oriented and client-focused professional offering wide-ranging services with over 4 years of experience in Live Chat industry. Expert at assisting customers through different channels which enabled efficient coordination of business functions and objectives. Effective problem solver; skilled at adapting to complex situations. Display outstanding ability to handle irate customers at the most efficient and calm manner. Known for providing superior customer services to secure and build long-term business relationships. Customer Service and Satisfaction: - Applied knowledge of principles and processes in providing personal and customer services, assessing customer needs, meeting quality standard for services and evaluating customer satisfaction. Training and Leadership: - Spearheaded the professional training of all new Live Chat Representatives. Key Strengths and Skills: - Honesty & Integrity Technical Skills: - Multitasking - Data Entry/Accuracy - MS Office - ZenDesk and WGLCS - Social Media Management (SMM)