A versatile and result-driven person with extensive hands-on experience in various aspects of the BPO (Business Process Outsourcing) Call Center industry including managing and being actively involved in business development, sales, telesales and telemarketing, back-office support, recruiting and training operations. Strong leadership skills; able to guide, motivate and train team members towards achieving personal performance and organizational goals, an excellent negotiator with strong verbal communication skills as well as good people management skills. Fully adept in operating computers with a strong command over MS/Office, excellent web researching and internet searching skills including data mining A versatile and result-driven peoples person with 14 years of hands-on experience in various aspects of the IT / BPO (Business Process Outsourcing) Call Center industry including managing and being actively involved in business development, sales, telesales and telemarketing, back