A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and service to clients and processing payments. Customer Service Representative Responsibilities are: 1- Maintaining a positive, empathetic and professional attitude toward customers at all times. 2- Responding promptly to customer inquiries. 3- Communicating with customers through various channels. 4- Acknowledging and resolving customer complaints. 5- Knowing our products inside and out so that you can answer questions. 6- Processing orders, forms, applications, and requests. 7- Keeping records of customer interactions, transactions, comments and complaints. 8- Communicating and coordinating with colleagues as necessary. 9- Providing feedback on the efficiency of the customer service process. 10- Managing a team of junior customer service representatives. 11- Ensure customer satisfaction and provide professional customer support. less