As a dedicated Customer Service Representative, I honed my skills over a dynamic two-year period, from July 2023 to June 2024. During this time, I became proficient in providing exceptional service and support to clients in a B2B environment, specializing in SAMSUNG products.
Client Relationship Management: Cultivated strong relationships with clients by delivering prompt and personalized assistance, ensuring their needs were met with professionalism and efficiency.
Product Expertise: Developed an in-depth understanding of SAMSUNG products, allowing me to effectively address customer inquiries, provide detailed product information, and offer tailored recommendations to meet their specific requirements.
Issue Resolution: Employed a proactive approach to problem-solving, resolving customer concerns and escalating complex issues to achieve swift and satisfactory resolutions.
Upselling and Cross-Selling: Leveraged outbound calls to identify upsell opportunities, promoting additional products and accessories to enhance customer satisfaction and maximize sales revenue.
Order Management: Managed the end-to-end order process, from initial inquiry to final delivery, ensuring accuracy and timeliness at every stage and providing proactive updates to clients regarding their orders.
Consistently exceeded performance targets, contributing to the achievement of monthly sales goals and enhancing overall team success.
Received commendations from clients for outstanding service delivery, reflecting a commitment to excellence and customer satisfaction.
Successfully navigated challenging situations with professionalism and diplomacy, maintaining a positive reputation and fostering long-term client loyalty.