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Administrative & Secretarial Customer Service & Account Management

Customer Service

$7/hr Starting at $25

As a dedicated Customer Service Representative, I honed my skills over a dynamic two-year period, from July 2023 to June 2024. During this time, I became proficient in providing exceptional service and support to clients in a B2B environment, specializing in SAMSUNG products.

Key Responsibilities:

  • Client Relationship Management: Cultivated strong relationships with clients by delivering prompt and personalized assistance, ensuring their needs were met with professionalism and efficiency.

  • Product Expertise: Developed an in-depth understanding of SAMSUNG products, allowing me to effectively address customer inquiries, provide detailed product information, and offer tailored recommendations to meet their specific requirements.

  • Issue Resolution: Employed a proactive approach to problem-solving, resolving customer concerns and escalating complex issues to achieve swift and satisfactory resolutions.

  • Upselling and Cross-Selling: Leveraged outbound calls to identify upsell opportunities, promoting additional products and accessories to enhance customer satisfaction and maximize sales revenue.

  • Order Management: Managed the end-to-end order process, from initial inquiry to final delivery, ensuring accuracy and timeliness at every stage and providing proactive updates to clients regarding their orders.

  • Consistently exceeded performance targets, contributing to the achievement of monthly sales goals and enhancing overall team success.

  • Received commendations from clients for outstanding service delivery, reflecting a commitment to excellence and customer satisfaction.

  • Successfully navigated challenging situations with professionalism and diplomacy, maintaining a positive reputation and fostering long-term client loyalty.

About

$7/hr Ongoing

Download Resume

As a dedicated Customer Service Representative, I honed my skills over a dynamic two-year period, from July 2023 to June 2024. During this time, I became proficient in providing exceptional service and support to clients in a B2B environment, specializing in SAMSUNG products.

Key Responsibilities:

  • Client Relationship Management: Cultivated strong relationships with clients by delivering prompt and personalized assistance, ensuring their needs were met with professionalism and efficiency.

  • Product Expertise: Developed an in-depth understanding of SAMSUNG products, allowing me to effectively address customer inquiries, provide detailed product information, and offer tailored recommendations to meet their specific requirements.

  • Issue Resolution: Employed a proactive approach to problem-solving, resolving customer concerns and escalating complex issues to achieve swift and satisfactory resolutions.

  • Upselling and Cross-Selling: Leveraged outbound calls to identify upsell opportunities, promoting additional products and accessories to enhance customer satisfaction and maximize sales revenue.

  • Order Management: Managed the end-to-end order process, from initial inquiry to final delivery, ensuring accuracy and timeliness at every stage and providing proactive updates to clients regarding their orders.

  • Consistently exceeded performance targets, contributing to the achievement of monthly sales goals and enhancing overall team success.

  • Received commendations from clients for outstanding service delivery, reflecting a commitment to excellence and customer satisfaction.

  • Successfully navigated challenging situations with professionalism and diplomacy, maintaining a positive reputation and fostering long-term client loyalty.

Skills & Expertise

Account ManagementAvayaClient AssessmentCustomer ServiceOrder ProcessingOutbound SalesPromotionsSalesTelephone SupportZendesk

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