I've been working in the BPO industry for 16 years, focusing on customer service. I've started as a CSR and was eventually promoted to a management role. I've handled both International and Local accounts mostly for Insurance, Healthcare, Logistics, and E-commerce but I can handle other lines of business.

Here's what I can bring into your business:

+ Customer service: Phone, email, chat, and social media support.

+ Operations: Team management, Process Improvement, Quality, and Training.

+ Customer Success: Kick-Off, On-Boarding, Training.

+ Process Improvement: Lean Six Sigma Certified - Yellow Belt

Here's the link to my resume for your review: https://tinyurl.com/ServaniaResume