I graduated with a Bachelor's Degree in Information Technology. Backed up with years of experience as a Customer Service Representative. My goal as a freelancer is to provide world-class customer service and a great customer experience, providing outstanding services with my skills: • Familiar with Freshdesk • Familiar with Gorgias • Familiar with Zendesk • Familiar with Shopify • Strong written (email)communication skills utilizing proper grammar and punctuation • Ability to work independently while making sound business decisions on case information. • Well developed sense of urgency and follow-through; • Ability to multitask multiple systems, screens, and tasks during customer contacts. • Time management and adherence to schedules. • Ability to learn ad adapt to new software technologies • Meets and surpass expectations I can adapt easily to any work environment and can absorb different updates in any process as the business needed. Rest assured that I can deliver good results with less supervision and I would make a great asset to your company. If you are looking for someone who can hit the ground running, dedicated, hungry for success, and can represent your brand well to its customers, I'd love to be considered.