? Used company troubleshooting resolution steps to evaluate technical problems while leveraging personal expertise to find appropriate solutions. ? Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ? Fielded customer questions regarding available merchandise, sales, current prices and upcoming changes. ? Responded to customer requests for products, services and company information. ? Consulted with outside parties to resolve discrepancies and create effective solutions. ? Answered constant flow of calls promptly to avoid on-hold wait times. ? Provided information to customer regrading company’s terms and conditions and helped to open and activate new accounts. ? Educated customers on promotions to enhance sales.