I have worked as a tier II support in a BPO company here in the Philippines, handling over 20 associates under my team. I am responsible for auditing live and recorded calls, coaching my associates, generating reports, and presenting data to our clients in Atlanta, GA. I have worked in the BPO industry for over 5 years and have handled various lines of business such as inbound and outbound customer service, technical support, billing, escalations, chat and sales. I bring value to my clients and aim for 100% satisfaction. I deliver quality output and ensure that targets are met.