As a Customer Service Representative, I primary responsibility is to ensure customer satisfaction by providing timely, courteous, and effective support. This includes responding to inquiries, resolving complaints, processing orders, and guiding customers through products or services. I act as the first point of contact, maintaining a positive company image and building lasting relationships through clear communication and problem-solving. Additionally, you may document interactions, provide feedback for improvement, and collaborate with internal teams to enhance the overall customer experience.
✔Respond to customer inquiries via phone, email, chat, or in-person
. ✔Resolve customer complaints and provide appropriate solutions in a timely manner.
✔Maintain accurate records of customer interactions and transactions.
✔Assist with processing orders, forms, applications, and requests.
✔Follow up to ensure resolution and customer satisfaction.
✔Escalate unresolved issues to the appropriate internal teams.
✔Meet performance metrics related to customer satisfaction, response time, and issue resolution.