Hi my name is Mafel Huang, I am 29 years old and I am a high school graduate. I am also a
very dedicated and hardworking mother of 4. I am a very outgoing person who loves
nature, travel, food, music and a very people person. A passionate one specially with
the things I love and wants as well as my goals. I am very certain to details and keen to every
bit of it. I really like to talk and be with interesting people.
My 1st ever job was being a customer service representative under a Telco account
for almost 2 years and a Tier 3 rank ,where I handle most of the transactions and
escalations in which some agents are not able to assists. Then I decided to apply for
another job and landed I'm another BPO company which I work as a Travel Service
Reservation Agent for 2 years. Handled most of the transactions from hotel
Accommodation, car rental and flight inquiry. I also worked as a virtual assistant in a Health
insurance as part time and full time. My skills and expertise are multitasking,
Good communication skills, customer service, managing task in a very professional way,
Patience, flexibility, time management, being adaptive to changes and process and
can work under pressure without a doubt.
Experienced Customer Support Representative with over 4 years of experience in handling
customers inquiries, bookings, cancellations ,refunds, technical software and hardware, complaints
and other customer’s concerns. Also, a result driven cold caller for a health insurance agent for
almost one year.