As a service and retention specialist at thrive Market, I enjoyed my self working on a e-commerce, membership-based online food store which caters organic foods and items and deliver it to their doorstep. My work coverage is checking the member account status, order delivery shipment and tracking and retention. As a customer service representative for over 5 years. My Skills and Knowledge about customer concerns especially retention will be helpful on your team. As we being focused on being member-obsessed, keeping with flows of services that you offer to your customers will be my front line.