As a customer service expert, I ensure to resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. I also contribute to team effort by accomplishing related results as needed. In addition, I am familiar with CRM systems and practices. I have an excellent work experience as a tech support representative for almost 8 years. I have a good command in the English language and can manage multiple chat conversations simultaneously. I pay attention to detail and is results-oriented; a great team player and have a strong faith in the role of collective effort to get any job done; and can work with less supervision.