Customer Service Agent Customer Service Representative •Monitor shipments via Airfreight. •Submit a status report from time to time to our valuable clients via telephone calls and e-mail. •Coordinate all necessary actions/needs for shipments for its immediate release without delays thru e-mail and telephone calls. •Update and keep records of all shipments at all times. •Filing of, and keep hard copy of complete documents of all shipments has been released. •Handling complaints and feedbacks of clients.