Being exposed in the BPO industry for 5 years now. I was able to easily adapt with the American culture and efficiently provide them quality customer service. Main Job Tasks and Responsibilities - answer calls and respond to emails - handle customer inquiries both telephonically and by email - research required information using available resources - manage and resolve customer complaints - provide customers with product and service information - enter new customer information into system - update existing customer information - process orders, forms and applications - identify and escalate priority issues - route calls to appropriate resource - follow up customer calls where necessary - document all call information according to standard operating procedures - complete call logs - produce call reports