Being in Customer Service Business, I do Best in Delivering world class customer service and build customer satisfaction and loyalty, Provide effective and timely resolution of a range of customer inquiries. Strive for one-call resolution of customer issues. Complete ongoing training to stay abreast of product, service and policy changes. Strike a positive and cooperative tone with both customers and coworkers. Demonstrate best judgment in the disbursement of adjustments and credits. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. I was trained to handle a high influx of inbound calls within a dynamic call center environment. Managed multiple priorities and maintained effective results in a quota driven workplace. Assisted wireless cell phone customers with items such as Billing, Activation and Troubleshooting, We follow – up callbacks/notifies customer on resolution that Inbound representatives were unable to complete at the time of customer call-in. Responded to customer inquiries and requests and resolved issues efficiently and professionally. Exercised strong interpersonal communication skills with customers and department personnel. Accepted assignments with an open, cooperative, positive and team-oriented attitude. I have the advantage of having multitasking skills as well as the ability of being flexible and adaptable to changes, I am very much willing to learn new things