1. 10 Years in the Customer Service Industry2. 3 Years in Customer Service Training as a Communication Trainer3. Blog and Content Writer4. Instructional Designer5. TESOL Certified6. Communicarion Analyst7. 6 Years in ESL Teaching • 6 years experience in Customer Service• 3 years in Customer Service training as a Communication Trainer• 6 years in ESL/TESOL• Effective Inter-personal Communication Skills• Strong English skills both oral and written• Possess excellent coaching, motivational and leadership skills.• Extensive profiling experience, and maintained a co-operative coaching style.• Set up performance goals to meet targets, efficiency levels and quality assurance standards.