I have been in the Business Process Outsourcing industry for more than a decade.  I started in 2004 as a Customer Service Specialist for a telecommunications account in the U.S.  I interact with customer either via phone, chat or email. 

Through the years, I have learned and adapted effective communication skills and everything that go with it like active listening, empathy and building rapport.  I do data entry, email management, appointment setting and topic research.

I have handled U.S. and Australian accounts like telecommunications, financial, credit and collections, travel and hospitality accounts.