My name is Ritchelle Cagmat, I've been in BPO industry for 2 years now. My working experience consists of outbound support, specializing in cold calling. I've also been a technical support for a cable company, DirecTV AT&T. I've been also a general VA/receptionist for a dental office in Hawaii; taking incoming calls, queries, setting appointments and handling emails. My current work now is under an events company located in Chicago but we are operating in more than 10 states all over US. My responsibilities here includes, designing, technical associate, order fulfillment, follow-up, answering emails, taking escalated calls and many more. To put it simply I'm working as an all-rounder VA/ Back office administrator.