I have 7 years of experience in customer service, wherein I have gained valuable knowledge and skills, especially when assisting and building rapport with customers. I have experience handling phone calls, emails, live chats, and social media management. I am a natural helper, patient, approachable, and driven employee. I also share the mission to build lasting relationships with customers or clients by delivering personalized and proactive customer service.
Skills
- Inbound/Outbound Calls
- Email Support
- Live Chat Support
- Sales
- Social Media Management
- Basic Photo Editing
- CRM (Zoho, Zendesk, LiveAgents, & Salesforce)
- eCommerce (product listing, processing orders, returns, & refunds)
- Experience in Shopify and WooCommerce.