I am a dynamic, highly motivated professional with over 20 years experience in customer service and sales. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding.I provide strong skills in time management, prioritizing tasks, andmeeting deadlines, also I am a patient listener who fully focuseson speakers and knows a variety of accents, organized and detailedoriented;knack for understanding procedures and logistics.I provide a high level of energy and enthusiasm, from the first call of the day to the last, exceptional telephone personality, with ability to build rapport with every caller. I am a independent and solid team member.