I offer customer service for inbound and outbound calls 100% fluent in both English and Spanish languages, with more than 5 years of experience, and developing myself in many admin positions in a call center environment, such as Team leader, Quality supervisor, Trainer and tier 1 software support, capable of giving step by step instructions over the phone for a specific product and/or software support assistance, I master most common operating systems such as windows xp, vista, 7,8, Mac, and linux, posa terminals as well as pc terminals.