Calling car dealers regarding their account receivables. Collecting payments for cars and other fees from dealers. Sending and faxing invoices per request of dealers in regards to their account information and status. Recording and filing information. Making photocopies, sending faxes, shredding documents; Organizing and maintaining paper and electronic files; Prepares packages and mail, including bulk mailings, for delivery and distribution. Use questioning and listening skills that support effective telephone communication. Use an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks, holds, interruptions, and unintentional disconnects. Understand the impact of attitude in handling calls professionally. Effectively deal with job stress, angry callers, and upset customers. Use the most appropriate way to communicate with different behavior types on the telephone. Apply the elements of building positive rapport with different types of customers over the phone. Apply the proper telephone etiquette to satisfy various customer situations. Apply appropriate actions to effectively control a telephone call. Called potential customers and asked them questions following a script provided by employer Logged respondents’ answers into a computer system Generated leads and drive sales Called on existing and potential referral sources to provide educational information an materials Maintained precise and accurate records of daily and weekly activities and referral profiles Maintained up to date records at all times.