I am interested in a position for Customer Service Representative from my home office. I have a very friendly voice and it really comes across on the phone. I love customer service work. I also enjoy being able to assist customers with orders, questions and problems. I have over 20 years general office experience with inbound and outbound customer service experience, with the last 9 years being from my complete home office, equipped with a separate phone line dedicated for business use only. I also have unlimited long distance if that is needed. Experience Dominicks Food Stores, Chicago, IL. March 2005-Present Quality Assurance I check every aspect of the store, from the parking lot to the restrooms or cleanliness and safety. I also evaluate the employees and managers on their customer service skills as well as write reports of my findings. OnSite Sourcing, Chicago, IL January 2004 - October 2005 Document Coding I code legal documents f