Seasoned client service and sales/support/delivery professional with an exemplary track record of accomplishments and experience impacting an organization’s bottom line and client relationships. Documented history of providing excellence in all areas of service, sales support, customer experience operations and performance goal attainment.
• Improve service delivery with a strong focus on communication and leading by example
• Serve high-level, client-facing roles that directly impacted sales, revenue, and client retention
• Drive process excellence and change management strategies that integrate technology, strategy, and process improvements to create value for clients
• Expertise in mitigating risk and reducing escalations through early identification and intervention, implementation of service delivery programs and internal process improvements
• Demonstrated understanding of client business objectives to identify and deliver client value opportunities, define and lead business service implementation strategy, and achieve desired and sustainable outcomes
• Recipient of multiple Customer Appreciation, President’s Club, and other awards