With over 5 years of experience in customer service, I’ve developed a strong skill set across various industries, including e-commerce, asset insurance, SaaS, and real estate marketing. I have honed my ability to listen actively and provide empathetic support, ensuring that customers feel heard and valued. In e-commerce, I’ve managed order inquiries, returns, and concerns, striving to make each interaction positive. In asset insurance, I’ve assisted clients with policy questions, claims, and updates, always with a focus on empathy and clear communication. My SaaS experience includes troubleshooting technical issues and guiding users through software features, while maintaining a patient and understanding approach. In real estate marketing, I’ve fostered strong client relationships, helping to promote listings and address inquiries with empathy and professionalism. My customer service background combines technical knowledge with a deep commitment to delivering compassionate, customer-first solutions.