We have experience in customer service having run similar campaigns in the past. We have done work for AT&T, West at Home, and Alpine Access. Our agents can provide chat support, calm irate clients, trouble shoot, provide tier 1 tier 2 technical support and many more services that this project may require. Our Company previously handled other profiles on elance and guru worth up to a quarter million dollars and have generated 80k on just a year and a half on elance.com We have Bi-lingual agents that are fluent in both English and Spanish. They have proper etiquette and grammar in both languages. Our hourly rate is at 10 dollars an hour for full time 40 hour shifts. We make around 20 to 35 calls per hour factoring in talk time and depending on your target market hold time as well. We can generate an appointment every one hour and a half to two. We don`t sell you dreams. We rather overachieve then underachieve. How we work: As far as the calling software is concerned, we work with ringcentral. All calls are recorded and provided to you in an online folder for you to hear the calls for yourself. If you do not have a CRM system in place to manage your leads, we can work via google docs from which you can track and view us work in real time. This allows us to provide as much transparency as possible as well as give you ability track your money. If you are interested let me know and we can setup an interview at your convenience. Regards, Jon Suarez