Many assume that once you secure a customer the job is done;however,those businesses that achieve success know that getting the customer in the door isn't enough. Maintaining the customer is crucial to continued success and it is critical that the relationship is cultivated in order for them to return to do business again. The key to this is staffing an organization with professionals that are able to deliver the high-quality, proactive client services that are so important in your industry and that is exactly the expertise I would bring to the table. I have more than 15 years of experience in client services and have established effective strategies on how to interact with a diverse variety of people. My proactive approach to identifying customer needs and presenting effective solutions has been a repeated factor in my success. I have built a reputation for diffusing tense customer situations with my personable demeanor and authentic approach to understanding their frustrations. The majority of these customers were satisfied with the resolution and returned to do business with us again.