Customer Service

Administrative & Secretarial Customer Service & Account Management

$25/hr Starting at $25

Answering and making phone calls to customers.
Resolving customer problems and complaints.
Training new staff members.
Serving customers by providing product and service information and resolving product and service problems.
Attracting potential customers by answering product and service questions and suggesting information about other products and services.
Opening customer accounts by recording account information.
Maintaining customer records by updating account information.
Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintaining financial accounts by processing customer adjustments.
Recommending potential products or services to management by collecting customer information and analyzing customer needs.
Preparing product or service reports by collecting and analyzing customer information.
Contributing to team effort by accomplishing related results as needed.

$25/hr Ongoing

Answering and making phone calls to customers.
Resolving customer problems and complaints.
Training new staff members.
Serving customers by providing product and service information and resolving product and service problems.
Attracting potential customers by answering product and service questions and suggesting information about other products and services.
Opening customer accounts by recording account information.
Maintaining customer records by updating account information.
Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintaining financial accounts by processing customer adjustments.
Recommending potential products or services to management by collecting customer information and analyzing customer needs.
Preparing product or service reports by collecting and analyzing customer information.
Contributing to team effort by accomplishing related results as needed.

Client AdministrationClient AssessmentClient ContactClient Issue ResolutionClient OrientationCorrespondence ManagementCustomer ServicePhone Support

Sarah Emerson