Summary of Skills: Work History: CONCUR TECHNOLOGIES (USER SUPPORT DESK) Duration: 2012-2015 Designation: Client Support Representative (Expense , Travel, Responsible in providing accurate information aligned to the company's policy and better user experience in creating expense reports and travel bookings. Helping End-Users in analyzing and clearing exceptions to be able to submit their expense reports. Walk through clients in making reservations online and troubleshoot when they encountered an error. Assist Program Administrators in creating Expense types and running Extracts and Jobs Educating clients on how Concur works (for Travel and Expense) Designation: Case Management Analyst First line of defence for online cases Ensuring that inbound customer requests are complete, correct and understood Make sure that customers cases are routed to the correct product groups for swift resolution Linking multiple cases to Events to ensure that Operational problems or defects are handled in an efficient and scalable fashion.