* I've sold tangibles (antiques) and intangibles (advertising, insurance) on the phone and in person.* Customer service is one of my strong suits.* As a former retailer, I know more than a bit about acquiring AND retaining customers.* I'm a licensed insurance agent, allowing me to say more than a 'plain vanilla' telemarketer can legally do.* I can do outbound calling and take inbound calls -- for customer service and/or for sales.