Are you looking to add a motivated problem solver with superior customer relation skills to your customer service team? I believe that my proven communication skills, upbeat attitude and ability to learn under tight deadlines will make me an effective Customer Service Executive.
Knowledgeable and dedicated customer service professional with extensive experience in Health insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Member Service Representative offering more than 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
I am a highly results-oriented customer services associate with over 4 years experience building productive and positive relationships with diverse customers. I thrive in team settings, work efficiently to solve customer problems, and always stay cool under pressure. The qualities I know I will bring to your team include:
• Customer Service: I have a proven track record in solving customer issues related to product use, troubleshooting and billing in an effective and professional manner.
• Professional Attitude: As my references will attest to, I have a knack for always staying positive and upbeat, regardless of the situation, whether it's an unhappy customer or an unusually busy call volume.
• Passion and Motivation: I have a true passion for customer service and take pride in helping make consumers happy. I am also highly motivated to progress in my career and eager to grow and succeed in a fast-paced environment.
SKILLS
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
Data Entry and Maintenance
Efficient and Detail- Oriented
CRM Software
Customer Data Confidentiality
Creative
Problem Solving
Responding to Difficult Customers
Upselling Products and Services
Customer Retention Strategies
Multitasking and Prioritization