To be a Customer Service Specialist, Quality Assurance Associate, Team Leader/Supervisor, or Recruitment Specialist. To be successful in the roles I mentioned above, we need to have the skills to support our customers/clients such as perfect communication skills, exceptional phone etiquette, excellent ticket/chat handling skills, a whole lot of patience as well as be able to pay close attention to details. We need to have a mindset of not settling for second best but being able to provide the best service or resolution possible to our customers. With all these being said, I strongly believe that I possess all these qualities which makes me a strong candidate for the position I am going to be applying for. The key strengths that I possess for success in these positions include:
- I have been working in the Business Process Outsourcing (BPO) industry for more than 17 years now.
- Level 3 experience for almost 8 years as a Quality Analysis Supervisor and as an Accent and Conversational English Coach (A.C.E Coach). I also have experience as a Customer Service/Project Manager for 2 years.
- Experience in ticketing systems like Siebel, Dr. DSL, Citrix platform ticketing systems, Zendesk, Freshdesk, Kayako, Gorgias, ReAmaze, etc.
- Experience using Google Drive (Spreadsheets, documents, etc.) and the same as MS Office applications such as Excel, Word, etc.
- Experience using e-commerce software such as Shopify, Oberlo, Metabase, etc.
- Experience using CRM such as Trello, Asana, Monday.com, and team collaboration software such as Slack, MS Teams, and Skype.
- Extensive knowledge of E-Commerce procedures such as returns, refunds, product reshipment, exchanges, shipping inquiries, disputes, escalations, order management, fulfillment issues for their customers, warehouse management, inventory management, logistics monitoring, exchanges, shipping inquiries, disputes, escalations, order management, invoicing, etc.
- With a degree in AB Mass communications, I fully understand how to interact with different types of customers effectively through excellent communication skills.
- I worked as a Technical/Customer Support Coordinator for an E-commerce fulfillment company in the United States. We assist Sellers as a middle entity to resolve customer fulfillment issues, warehouse management, inventory management, logistics monitoring, etc.
- Worked as a Customer Service Advisor for Serial 1/Harley-Davidson.
- We are currently subscribed to PLDT Fiber Internet with a Download Speed of up to 300 Mbps and an Upload Speed of up to 300 Mbps.
- Equipment-wise, I have a Lenovo Laptop with a Ryzen 7 Processor with 16GB RAM (Equivalent to Intel Core i7) which I would primarily use for work. I also have a Core i5 Desktop PC for backup.